good22 Privacy Policy

good22 ("we", "our", or "platform") provides a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information we collect from our users ("you", "your"), how we process that information, and what steps we take to protect your privacy.

By using the good22 website or registering an account, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term in this Policy, please refrain from using our services.

good22 collects various types of information as needed to provide its services. Below is a detailed description of what information we collect and how we collect it.

2.1 Information Provided Directly by You

During account registration, transactions, or support requests, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Payment method details (such as bKash, Nagad, Rocket, or Upay account numbers)
• Identity verification documents (where applicable)
• Bank account details (for withdrawals)

2.2 Automatically Collected Information

When you use good22, certain information is collected automatically:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Log data related to page visits, clicks, and session duration
• Location data (approximate only, via IP address)
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Financial information provided during deposits and withdrawals on good22 is processed through the highest security protocols. We do not store complete payment card details.

good22 uses collected information only for legitimate and specific purposes. We use your information for the following:

3.1 Account Management and Identity Verification

Your information is used to create and manage your account, verify your identity, and prevent fraud. This is essential to ensure the safety of all users.

3.2 Financial Transaction Processing

Your payment information is used to correctly complete financial transactions such as deposits, withdrawals, and bonus payments.

3.3 Customer Support

Your contact information is used to resolve your issues, communicate regarding your account, and provide 24/7 live chat support.

3.4 Ensuring Responsible Gaming

Information is used to monitor your gaming activity, identify potentially problematic behavior, and ensure a responsible gaming environment.

3.5 Platform Improvement

Analytical data is used to improve the user experience, develop new features, and maintain the quality of our services.

3.6 Meeting Legal Obligations

Necessary information is retained to comply with applicable laws and regulations, follow anti-money laundering (AML) policies, and ensure security.

good22 gives the highest priority to the security of your personal information. We have implemented industry-standard technical and organizational measures that protect your information from unauthorized access, disclosure, or modification.

4.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used for all data transmissions. This ensures that all information exchanged between you and good22 servers remains fully secure.

4.2 Access Controls

Your personal information can only be accessed by staff members who need it for their work. All staff operate under strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet applicable legal obligations after the service agreement concludes. Unnecessary information is securely deleted after the designated period.

good22 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.

5.2 Technology Service Providers

Companies that provide the technology infrastructure for operating our platform may process limited amounts of information on our behalf. All of them operate under strict data protection agreements.

5.3 Legal Requirements

Information may be disclosed to authorities under court orders, government directives, or applicable legal obligations. In such circumstances, we provide only the information legally required.

5.4 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.

The good22 website uses cookies and similar technologies that enhance your browsing experience and help improve the functionality of our platform.

6.1 Essential Cookies

These cookies are necessary for the core functioning of the website. They are used to maintain your login session, verify security, and process payments. Disabling these cookies will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and provide a personalized experience.

6.3 Analytics Cookies

These cookies are used to analyze website traffic and user behavior. This allows us to continuously improve our services.

6.4 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of good22 to not work properly.

good22 believes that you should have full control over your own personal information. To that end, we provide you with the following rights:

7.1 Right to Access Information

You may request a copy of your personal information stored with good22 at any time. We will provide it within a reasonable time after your request.

7.2 Right to Correct Information

If any information stored in your account appears to be incorrect or incomplete, you may request a correction. We will ensure the correction is made promptly.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Object

In specific cases (such as the use of your information for direct marketing purposes), you may raise an objection and we will take action accordingly.

good22 strictly prioritizes the safety of minors. Our services are for those aged 21 and above only.

We do not intentionally collect or process personal information of anyone under 21 years of age. Age verification during registration is mandatory. If we find that any information in our possession appears to have been collected from someone under 21, it will be deleted immediately and the associated account will be closed.

If parents believe their child is using good22, please contact [email protected] immediately.

good22 may update this Privacy Policy from time to time. The Policy may be changed due to service improvements, new legal requirements, or changes in business operations.

For any significant changes, we will take the following steps:

• The updated policy will be published on this page of the website.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, users may be notified by email.

Continuing to use good22 after changes are made will be considered as your consent to the updated policy. We therefore recommend that you review this policy regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will process your request as quickly as possible.

This Privacy Policy is recommended to be read together with good22's Terms and Conditions and Responsible Gaming Policy.