good22 Terms and Conditions

1 General Provisions

good22 is an online casino and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between good22 ("Platform", "we") and the user ("you", "member").

• These terms are written in English and apply to users in Bangladesh.
• By accessing, registering on, or using any service of the platform, you fully accept these terms.
• These terms apply together with our Privacy Policy and Responsible Gaming Guidelines.
• In the event of any dispute, the English version shall be considered final where both versions exist.
• good22 reserves the right to modify these terms at any time. Changes will take effect from the moment they are published.

2 Account Registration and Eligibility

To create an account on good22, the following eligibility requirements must be met:

• You must be at least 21 years of age. We may request proof of identity at any time to verify your age.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• You must register using your own identity — registration under another person's name or a fictitious identity is not acceptable.
• Users from regions where online gaming is prohibited are not permitted to use this platform.
• Providing a correct mobile number at registration is mandatory, as it will be used for payment verification.

As part of the verification process, we may request a copy of your National ID (NID), passport, or driving licence. Failure to cooperate may result in your account being restricted or closed.

3 Account Security

It is your responsibility to keep your account secure. Please follow the security guidelines below strictly:

• Keep your password confidential and never share it with anyone.
• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special symbols.
• Always log out after using your account, especially on shared devices.
• If you notice any suspicious activity, notify our support team immediately.
• Managing your account through a third party is strictly prohibited.
• good22 will not be held responsible for unauthorised access to your account if your personal information or password has been compromised.

4 Financial Transactions

good22 processes transactions only through secure and approved payment methods.

Additional terms regarding deposits and withdrawals:

• Only use payment accounts registered in your own name. Use of third-party accounts is prohibited.
• Account verification must be completed before submitting a withdrawal request.
• Every withdrawal request is reviewed and approved by our team before processing. We reserve the right to hold a withdrawal if fraudulent activity is suspected.
• Wagering requirements must be met before bonus funds can be withdrawn (see: Section 5).
• Cashback, refunds, or adjusted amounts are granted solely at the casino's discretion.
• To prevent money laundering, good22 reserves the right to share information with relevant authorities.

5 Bonuses and Promotional Offers

good22 offers various types of bonuses and promotional offers. All bonuses are subject to the following general terms and the specific terms of each offer.

Welcome Bonus

• 120% welcome bonus on the first deposit, up to a maximum of ৳8,000.
• Example: deposit ৳1,000 and receive a bonus of ৳1,200 — total balance ৳2,200; or deposit ৳14,000 and receive a bonus of ৳8,000 — total balance ৳22,000.
• A 25x wagering requirement must be met to withdraw the welcome bonus (you must wager 25 times the bonus amount).
• Each user will receive the welcome bonus only once.
• Attempting to claim bonuses from multiple accounts will be treated as fraud.

General Bonus Terms

• Bonus funds cannot be withdrawn directly — they are only withdrawable after the wagering requirements have been met.
• If the wagering requirement is not met within the specified time limit after receiving the bonus, the bonus will be forfeited.
• good22 reserves the right to withdraw, modify, or cancel any bonus at any time.
• Bonus funds may only be used on approved games — bets on certain games may not count toward bonus wagering.
• Multiple bonuses cannot be active at the same time unless specifically stated.

6 Gaming Rules

The following rules must be followed when playing games on good22:

• All game outcomes are determined by a neutral Random Number Generator (RNG). Ensuring fair play is our priority.
• If a game is cancelled due to a technical error or disconnection, the bet amount for that game will be refunded.
• If an error is found in the game software for any reason, the result of that game may be declared void.
• We reserve the right to conduct an investigation if any suspicious behaviour or unusual patterns are detected during gameplay.
• In sports betting, if an event is cancelled or postponed, bets will be settled according to the applicable rules.
• In live games, the dealer's decision is final. Live game rules are governed by the policies of the relevant provider (such as Evolution Gaming, Ezugi).
• In the event of a dispute over game history or results, our server logs will be considered the final evidence.

7 Prohibited Activities

The following activities are strictly prohibited on the good22 platform and will result in immediate account closure:

• Multiple Accounts: An individual may not create or operate more than one account.
• Bonus Abuse: Using any method to circumvent bonus terms or artificially fulfil wagering requirements is prohibited.
• Fraud and Cheating: Using any software, bots, automation tools, or cheating methods to influence game outcomes.
• Money Laundering: Using the platform for the purpose of processing or transferring illegal funds.
• Third-Party Payments: Using a payment account not registered in your own name.
• Account Sale or Transfer: Buying, selling, renting, or transferring an account to another person.
• Harassment: Threatening, abusive, or offensive behaviour toward other players or staff.
• Underage Access: Assisting anyone under the age of 21 in using the platform.

8 Account Suspension and Closure

good22 may temporarily suspend or permanently close any account in the following circumstances:

• Violation of any clause of these terms.
• If the information provided is found to be false or incomplete.
• Failure to cooperate with the verification process.
• Extended account inactivity (more than 12 months).
• If suspicious or fraudulent activity is detected.
• At the user's own request — as part of self-exclusion or responsible gaming.

After account closure, any balance earned through legitimate means and free of bonus conditions will be returned through the designated process. The balance may be temporarily held during an ongoing investigation.

You may also request account closure at any time through our support team. For self-exclusion, please visit our Responsible Gaming page.

9 Responsible Gaming

good22 is committed to responsible gambling. We believe ensuring a safe gaming environment for entertainment is an important responsibility.

• Treat gambling as a form of entertainment — not as a source of income.
• Only bet within your means. Do not place more bets to try to recover losses.
• good22 offers several self-control tools: setting deposit limits, and temporary or permanent self-exclusion.
• If you notice signs of gambling addiction, contact us via live chat or apply for account self-exclusion.
• We use age verification methods to prevent anyone under 21 from playing.

For more information, please read our Responsible Gaming page.

10 Privacy and Data Protection

good22 gives the highest priority to the security of your personal information. We use SSL encryption and modern security technology to keep your data safe.

• Personal information provided at registration is used only for account management and verification purposes.
• Your information is not sold to third parties.
• Information may be shared with relevant authorities if required by legal obligation or for investigative purposes.
• Necessary information is shared with our payment partners for transaction processing.
• To learn more about our use of cookies and tracking technologies, please read our Privacy Policy.

11 Limitation of Liability

good22 strives to provide a technically reliable service. However, our liability is limited in the following areas:

• good22 is not responsible for any loss caused by internet disconnection, power outages, or device issues.
• Our liability is limited for any loss caused by issues with third-party software or game providers.
• We are not liable in cases of force majeure events (such as natural disasters, cyberattacks, or regulatory changes).
• good22 is not responsible for personal financial losses resulting from gambling — playing responsibly is each user's own responsibility.
• We reserve the right to correct any errors in information displayed on the platform, and transactions made based on erroneous information may be cancelled.

12 Changes to Terms

good22 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will change.
• For significant changes, we may notify you via your registered email or through a platform notification.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.
• If you do not wish to accept the new terms, please contact us to close your account.

The laws of Bangladesh shall apply to the resolution of all disputes relating to these terms.

13 Contact & Complaints

If you have any questions, comments, or complaints regarding these terms and conditions, please contact our support team:

After a complaint is submitted, we will try to respond as quickly as possible. More complex matters may take a little longer to review. We are committed to reviewing all complaints fairly and impartially.

For answers to more general questions, visit our FAQ page.